Frequently asked questions

Is the equipment tested?

Yes. Every unit passes a 14-point inspection and ships with a 90-day warranty unless otherwise stated.

How does pricing work?

Some items have a list price (buy now); others are quote-only. Request a quote and we send a proforma invoice with the price and terms.

Do you ship internationally?

Yes — crated and insured, worldwide. Shipping and any tax are shown at checkout.

What payment methods are accepted?

Card payment via our secure payment provider at checkout. For quote-based orders we issue a proforma and payment instructions.

Can I sell my equipment?

Yes — submit it via Sell equipment for a free valuation within 2 business days.

What if an item is not as described?

Contact support@labtodate.com within 7 days of delivery; buyer protection covers a resolution or refund.

How do I track my order?

Sign in and open the order under My orders — you'll see the fulfillment status and tracking number once shipped.